Effective date: October 3, 2026
This is an English translation provided for convenience. In the event of any discrepancy, the Spanish version (Política de Envíos) prevails.
This Policy applies to orders placed on https://bellabio.co, operated by BellaBio LLC, a company registered in Wyoming, USA.
1. Coverage
We ship to addresses within the Republic of Colombia through partner courier companies. Coverage depends on the courier’s service areas, and some rural or hard-to-reach areas may have restrictions or longer delivery times. If your address is not covered, we will let you know before dispatch and you can choose another address or cancel the order for a full refund. We do not currently ship internationally.
2. Shipping cost
- Orders with a subtotal under 300,000 COP: flat rate of 45,000 COP.
- Orders with a subtotal of 300,000 COP or more: free shipping.
The free-shipping subtotal is calculated on the product value. The shipping cost is shown in the cart and order summary before you confirm payment. No IVA is charged on products or shipping.
3. Dispatch and delivery times
- Orders are prepared and dispatched once payment is confirmed.
- Estimated delivery time is 3 to 4 business days from dispatch, depending on the destination city.
- Orders placed on weekends or public holidays are processed on the next business day.
- Delivery will in no case exceed thirty (30) calendar days from the day after the contract is formed (article 50 of Law 1480 of 2011). If we cannot deliver within that time or the product is out of stock, we will let you know and you may cancel the order for a full refund.
4. Discreet packaging
All orders ship in discreet packaging: a plain box with no external markings identifying the contents. Products are packed to protect their integrity in transit.
5. Order tracking
When your order ships, we will email you the courier name and tracking number so you can follow the shipment. You can also check your order status under “My account” or by writing to hello@bellabio.net.
6. Receiving your order
- The order must be received by a person aged 18 or older at the address provided.
- Please make sure your address and contact phone are correct. If delivery fails due to incorrect details or the recipient being repeatedly unavailable, the cost of reshipping may be charged to the Buyer.
- When you receive your order, check the outer condition of the package. If it is damaged or shows signs of tampering, note this on the courier’s waybill if possible and contact us within 48 hours with photos of the packaging and contents.
- Lyophilized vials should be refrigerated or frozen upon receipt, following the product’s storage instructions.
7. Orders not received or incorrect
If your order does not arrive within the estimated time, or you receive a product that is different from what you ordered, incomplete or defective, contact us at hello@bellabio.net or +1 408-908-8375. We will review the case with the courier and, as appropriate, reship the product or refund the amount paid, without prejudice to your warranty, withdrawal and payment-reversal rights under the Returns, Withdrawal and Payment Reversal Policy.
8. Contact
BellaBio LLC · 1619 Sheridan Way, Wyoming, USA · hello@bellabio.net · +1 408-908-8375